Advice via email

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Confidentiality and Consent

All information provided as part of the e-mail consultation process, or in any dealings you have with Wadeson Street Dyslexia Centre, will be treated as totally confidential.  This includes your e-mail address.   We do provide information to the social investors who pay for and provide this service in terms of numbers and reasons for seeking advice and we may use the extracted trend data for academic research.  There would never be any direct quoting of your words in our feedback or research.  If you do not wish your mail to be processed in this way please let us know and it will be deleted after your mail is answered.  We are registered with in Information Commissioners Office and our policy complies with UK law, including that required by the EU General Data Protection Regulation (GDPR). See below for full our full privacy policy.

Duty of Care

Any professional working through this site fully, and without any reservations, accepts a duty of care with respect to the advice offered.  Advice will be offered in accordance with the information available at the time.


Advice via e-mail is provided on a no fee basis.  The bills are paid by a business Angel making a social investment, Wadeson Street Dyslexia Centre and the founding partners.

Advice Provider

Advice will be provided by a fully qualified and registered educational psychologist or specific learning difficulties trained teacher with a minimum of 10 years experience.

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Privacy Policy

Privacy Notice

This is the privacy notice of Educational Psychologist Ltd In this document, "we", "our", or "us" refer to Tim Francis and The Dyslexia Centre.

We are company number 5642096 registered in United Kingdom.

Our registered office is at 8 High Street, Heathfield, East Sussex, TN21 8LS


1.            This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

2.            We regret that if there are one or more points below with which you are not happy, your only recourse is to cancel your appointment.

3.            We take seriously the protection of your privacy and confidentiality. We understand that all clients are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

4.            We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

5.            Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

6.            The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at

7.            Except as set out below, we do not share, or sell, or disclose to a third party, any information collected as part of an assessment.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1.          Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

1.1.        verify your identity for security purposes

1.2.        sell products to you

1.3.        provide you with our services

1.4.        provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable..

2.          Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to sign a consent form prior to the onset of assessment.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us However, if you do so, you may not be able to use our website or our services further.

3.          Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

·                     whether the same objective could be achieved through other means

·                     whether processing (or not processing) might cause you harm

·                     whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

·                     record-keeping for the proper and necessary administration of Educational Psychologist Ltd.

·                     responding to unsolicited communication from you to which we believe you would expect a response

·                     protecting and asserting the legal rights of any party

·                     insuring against or obtaining professional advice that is required to manage Educational Psychologist Ltd. risk

·                     protecting your interests where we believe we have a duty to do so

4.          Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

5.          Information relating to your method of payment

First option:

We do not store information about your debit or credit card or other means of payment when you first provide it to us.

We take the following measures to protect your payment information:

  5.1.        We keep your payment information encrypted on our servers.

5.2.        We do not keep all your payment information so as:

5.2.1        to prevent the possibility of our duplicating a transaction without a new instruction from you;

5.2.2        to prevent any other third party from carrying out a transaction without your consent

5.3.        Access to your payment information is restricted to authorised staff only.

6.          Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our Educational Psychologist Ltd.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

7.          Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.


8.          Access to your personal information

8.1.        To obtain a copy of any information that is not provided on our website you may send us a request at

8.2.        After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

9.          Removal of your information

If you wish us to remove personally identifiable information from our records, you may contact us at

This may limit the service we can provide to you.

10.      Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

11.      How you can complain

11.1.     If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is

11.2.     If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

11.3.     If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office. This can be done at

12.      Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

12.1.     to provide you with the services you have requested;

12.2.     to comply with other law, including for the period demanded by our tax authorities;

12.3.     to support a claim or defence in court.    

13.      Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our service.

14.      Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.